Shipping

Please note that all shipping timeframes refer to business days. Friday evenings, Saturdays, and Sundays are not considered shipping days. Shipping timelines commence 24 hours after the processing period, during which your order is picked and packed. Orders placed over the weekend will be processed the following Monday.

Frequently Asked Questions
How can I track my order?
Once your order has been processed and dispatched, you will receive an email confirmation containing tracking information.

Where will my order be shipped from?
As a platform that connects multiple brands, your order will be shipped directly from the brand. If you order items from different brands, you may receive multiple packages on different days.

What are the shipping costs and delivery times?
Shipping costs and delivery times depend on your location and the brand from which you are ordering. Exact shipping details and prices will be provided at checkout.

Can I ship items to multiple addresses?
Each order is limited to one shipping address. If you require delivery to multiple locations, please place separate orders for each address.

Is my package insured?
Yes, all items are insured against theft and accidental damage during transit, ensuring your peace of mind.

Who is responsible for customs or import charges?
Customs duties and import fees vary by country, and we have no control over these charges. These fees are levied once your parcel reaches its destination and are the responsibility of the recipient.

How do I handle customs duties?
Certain purchases, particularly from partners or locations like the United States or Australia, or for customers based in non-EU countries (such as Switzerland), may incur customs duties and taxes. These costs are the responsibility of the customer.

Returns Policy

To ensure a smooth return process, please adhere to our returns policy:

• We offer exchanges within 14 days of purchase, provided the item is in new, unused condition, with no marks or damage, and is returned in its original packaging. The buyer is responsible for all associated shipping costs.
• Full refunds are available for defective products, with proof of defect required.
• All returns should include a track-and-trace number as proof of postage.
• Returned items must be unworn, undamaged, and in their original packaging with all tags attached, ensuring they are suitable for resale.
• If an item is eligible for free shipping, returns, or exchanges, this will be clearly indicated on the product and category listing pages.